Frequently Asked Questions
What is your shipping policy and delivery timeline?
We offer Free Shipping on all orders over $500. Standard delivery typically takes 3 to 5 business days. Express Shipping is available at checkout for $14.99 and delivers packages within 1 to 2 business days. Tracking details will be emailed as soon as they are processed.
How do I return a product for a refund?
We have a hassle-free 30-day return policy. Products must be returned in their original packaging, unused, and undamaged. You can initiate a self-service return directly using our Returns Center in the sidebar panel. Refunds are processed back to your original payment method.
Do your electronic products come with a warranty?
Yes, all major electronic items (smartphones, audio lab gear, tablets, computers) sold on Belgrad Ticaret come with a comprehensive 2-year secure warranty policy. The warranty covers manufacturing defects and hardware malfunctions. Contact support to register hardware issues.
How can I modify or cancel my order?
Orders can be changed or cancelled within 60 minutes of checkout. To cancel or modify your order details, please check your Dashboard panel immediately under active orders or reach out directly to customer service via Live Chat.
assignment_return Returns Center
Initiate a return instantly. Enter your details below to generate a pre-paid cargo label.
check_circle Label Generated!
Please print your pre-paid label #LX-RET-9922 and drop off the package at any delivery point.Contact Support
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Helpline Center
444 6 592 (Available 24/7)
mail
Email Support
support@luxeretail.com